We are putting a standardized return policy in place for all purchases made at Market Street Creatives so customers have a consistent experience no matter which micro-store they shop from.
Effective immediately, our general policy will be:
• Returns accepted within 14 days of purchase
• Receipt or proof of purchase required
• Store credit only — no cash refunds
• Merchandise must be unused and in resellable condition
• Original packaging, tags, and accessories should be included when applicable
Some items will remain final sale, including food and beverages, perishable items, custom or personalized products, used merchandise, clearance/final-sale merchandise, and other items that cannot reasonably be resold.
Damaged or Defective Merchandise
If a customer notices an item is damaged while shopping, they should bring it to the checkout counter before purchasing it. We will remove the item from sale and notify the appropriate business owner.
If a customer discovers a defect or pre-existing problem after purchase, they may bring the item back within the same 14-day period for review.
Damage caused after purchase by dropping, misuse, improper handling, neglect, improper storage, or normal wear and tear will not qualify as a return.
What This Means for Store Owners
This will be an MSC-wide policy so customers do not have to navigate a different return policy for every store inside the marketplace.
If an item is returned, we will make sure it is properly documented and attributed back to the original business so the accounting is handled correctly.
We will also be putting a more detailed internal procedure in place for our team so returns are handled consistently.
Our goal is simple: take care of our customers while also protecting the independent businesses that make Market Street Creatives possible.
If you have a product category that you believe should always be considered final sale, please let us know so we can review it before the policy is fully finalized.
If you have any questions please contact erick@marketstreetcreatives.com